Returns & Refunds

At Joachim Garments, we aim to provide you with high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a straightforward returns and refunds process. Please read this policy carefully to understand your rights and responsibilities.

 

1. Returns Eligibility

  • Items must be returned within 14 days of the purchase date.
  • Products must be unused, in their original condition, and in the original packaging with tags attached.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

 

2. Non-Refundable Items
The following items are not eligible for returns or refunds:

  • Custom or personalized products.
  • Final sale or clearance items.
  • Gift cards or vouchers.

 

3. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receiving your order.
  • Provide a description of the issue and include clear photos of the product.
  • We will offer a replacement, exchange, or refund based on the situation.

 

4. Returns Process

  1. Contact Us: Email our support team at support@joachimgarments.com to request a return. Include your order number and reason for the return.
  2. Prepare the Item: Securely package the item, including the original receipt.
  3. Shipping the Return:
    • You are responsible for return shipping costs unless the item is defective or incorrectly shipped.
    • Use a trackable shipping method to ensure the return reaches us safely.
    • Ship the item to the address provided by our support team.

 

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
  • Shipping fees are non-refundable, except in cases where the return is due to our error.

 

6. Exchanges

  • We accept exchanges for items that are the wrong size or defective.
  • Contact our support team within 7 days of receiving your order to arrange an exchange.
  • Exchanges are subject to product availability.

 

7. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, please:
    1. Check with your bank or payment provider as processing times may vary.
    2. Contact our support team for assistance.

 

8. Contact Us
For questions or assistance with returns and refunds, please contact us:

Thank you for shopping with Joachim Garments. Your satisfaction is important to us, and we are here to help!