Shipping & Delivery

 Introduction
At Joachim Garments, we strive to ensure your orders are delivered promptly and securely. This Shipping & Delivery Policy outlines our shipping methods, estimated delivery times, and related terms. By placing an order, you agree to the terms outlined below.

1. Processing Time

  • All orders are processed within 2-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email once your order is successfully processed.

 

2. Domestic Shipping

  • We offer shipping within Lesotho and South Africa through standard and express delivery options.
  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-4 business days.
  • Shipping fees vary based on your location and will be calculated at checkout.

 

3. International Shipping

  • We ship to select countries worldwide. Shipping availability and fees depend on the destination.
  • Delivery times for international orders vary but typically range from 7-21 business days, depending on customs clearance and the shipping method selected.
  • International customers are responsible for any customs duties, taxes, or additional fees required by their country.

 

4. Shipping Fees

  • Shipping costs are calculated based on the weight of your order, delivery destination, and selected shipping method.
  • Free shipping may be available for orders that meet specific promotional requirements.

 

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to monitor your package's progress on the courier's website.

 

6. Delivery Issues

  • Delayed Deliveries: While we aim to meet delivery timelines, delays may occur due to weather, customs, or other unforeseen circumstances.
  • Lost or Missing Packages: If your package does not arrive within the expected timeframe, please contact our support team for assistance.
  • Incorrect Address: Ensure your shipping address is accurate during checkout. Joachim Garments is not responsible for orders delivered to incorrect addresses provided by the customer.

 

7. Returns & Exchanges
For details on returning items or exchanging defective products, refer to our Returns & Refunds Policy.

 

8. Contact Us
For any questions or concerns about shipping and delivery, please contact us:

Thank you for shopping with Joachim Garments! We are committed to delivering your order with care and efficiency.